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STORE POLICY

CUSTOMER CARE

At Mama Simba's Healthy Dog Treats, we're dedicated to delivering pets the premium-quality treats they deserve. It's our mission to craft snacks that not only tantalize taste buds but also nourish furry companions. Fueled by frustration over the scarcity of wholesome options, our founders embarked on a journey to create something extraordinary from scratch. We're proud to offer treats infused with love and care, ensuring each bite is a joy for your four-legged pals.

PRIVACY & SAFETY

Mama Simba Privacy Policy

Last Updated April 27, 2024 

 

We, at Mama Simba (“Mama Simba,” “we,” “us,” or “our”), have crafted this Privacy Policy to address your concerns regarding the usage and sharing of information you provide to us. This Privacy Policy governs the collection and utilization practices of Mama Simba concerning our online services (the “Services”), which are accessible to you through our website http://www.mamasimba.com (the “Website”).

 

By visiting our Website and/or utilizing our Services, you signify your consent to the collection and utilization of information as outlined in this Privacy Policy. Should you disagree with our policies and practices, kindly refrain from using our Website and/or Services. Terms not explicitly defined in this Privacy Policy shall carry the meanings stipulated in our Terms of Use.

The Information We Collect Directly From You:

 

1. Account Information:

Upon signing up for our Services or opting to receive our products, you will need to furnish us with essential details including your name, email address, shipping address, billing address, and phone number. Upon becoming our customer, we assign you a User ID. Additionally, we may request information pertaining to your pet, such as their name, medical details, and preferences.

 

2. Billing Information:

In addition to the aforementioned details, when signing up or making a purchase, you will be prompted to provide specific Billing Information, which may include payment card details and billing addresses. Please note that all transactions are handled by external payment processors.

 

The Information We Collect Automatically From Your Device:

 

Cookies: These are small pieces of data stored directly on the device being used. We, along with third parties, employ cookies and similar technologies to gather information about your interaction with our Website. This includes your IP address, web browser, pages visited, duration spent on pages, links clicked, and conversion data. This data is utilized for various purposes, such as analyzing and tracking user behavior, gauging the popularity of specific content, delivering targeted advertising, providing customer support, troubleshooting website issues, enhancing website functionality, and gaining insights into user activity.

 

We may collaborate with third parties to deliver tailored advertisements to you across various websites or platforms. Please note that we do not have control over the tracking technologies employed by these third parties or how they are utilized. Should you have any inquiries regarding an advertisement or other targeted content, we recommend reaching out directly to the respective provider for clarification.

 

For more details regarding Internet-based advertisements or to opt out of having your web browsing data used for behavioral advertising purposes, you can visit http://www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices.

 

Should you prefer not to have a cookie placed on your hard drive or mobile device, you may have the option to disable this feature through your computer or mobile device settings. Refer to your Internet browser's documentation for guidance on how to do this. However, please be aware that opting out of cookies from us may affect the functionality of the Website and/or Services.

 

Accessing and Modifying Personal Information and Communication Preferences:

 

If you've registered for our Services, you can access, review, and make changes to the information linked to your account. Additionally, you can email us at info@mamasimba.com to request access to, correction of, or deletion of any personal information you've provided to us. Please note that we can only delete your personal information by also deleting your account. We may not be able to accommodate requests to change information if we believe doing so would violate any laws or legal requirements or result in incorrect information.

 

Furthermore, you have the option to manage your receipt of marketing and non-transactional communications by clicking the "unsubscribe" link found at the bottom of any Mama Simba marketing email. However, registered users cannot opt out of receiving transactional emails related to their account. We will make commercially reasonable efforts to process such requests promptly. Please be aware that it may not always be possible to completely remove or modify information in our subscription databases.

How We Use Your Information:

 

We will retain your information for as long as necessary for the relevant purpose for which it was obtained, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

 

We utilize your information for various purposes, including but not limited to:

- Processing transactions

- Providing you with access to the Website and the Services

- Soliciting your feedback

- Informing you about our products, services, upcoming events, and special promotions

- Administering and processing contests, promotions, and sweepstakes

- Providing customer support

- Troubleshooting issues with and improving the operation of our Website and Services.

 

How We Share Your Information:

 

We may share your information with our service providers to administer contests, promotions, and sweepstakes, and with our third-party promotional and marketing partners. Additionally, we may share aggregated data about our customers with affiliates, agents, and business partners for operational, maintenance, management, and improvement purposes. We may also disclose aggregated user statistics to describe our products and Services to current and prospective business partners and other third parties for lawful purposes.

 

Furthermore, your information may be shared with an entity that acquires any part of our business or assets in connection with a transaction. In the event of a corporate sale, merger, reorganization, dissolution, or similar event, your information may be part of the transferred assets.

 

Additionally, we may disclose your information when required by law, court order, or other government or law enforcement authority or regulatory agency, or whenever we believe that disclosing such information is necessary or advisable to protect the rights, property, or safety of Mama Simba or others.

 

How We Protect Your Information:

 

We are committed to safeguarding the privacy and integrity of your personal information, regardless of where it is stored. We have implemented information security and access policies that limit access to our systems and technology, and we employ technological protection measures to safeguard data.

 

While we take reasonable steps to protect your information, it's important to note that no method of transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee absolute security.

 

Important Notice to Non-U.S. Residents:

 

The Website and the Services are operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By accessing the Website, using the Services, and/or providing us with any information, you consent to this transfer.

Children:

We do not knowingly collect Personal Information from children under the age of 13 through the Website or the Services. If you are under 13, please refrain from providing us with any of your information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children not to disclose their information through the Website or the Services. If you have reason to believe that a child under the age of 13 has provided information to us, please contact us, and we will promptly delete that information from our databases.

 

For more information about children’s online privacy, please visit the Federal Trade Commission’s resource page:

https://www.consumer.ftc.gov/articles/0031-protecting-your-childs-privacy-online

 

External Websites:

The Website may include links to third-party websites. Mama Simba has no control over the privacy practices or the content of any of our business partners, advertisers, sponsors, or other websites to which we provide links. Therefore, we are not responsible for the content or the privacy policies of those third-party websites. We recommend reviewing the applicable third-party privacy policy and terms of use when visiting any other websites.

 

Changes to This Privacy Policy:

This Privacy Policy is effective as of the date stated at the top of this document. We reserve the right to modify this Privacy Policy from time to time, and any changes will be posted on the Website as soon as they take effect. By accessing the Website or using the Services after any such changes to this Privacy Policy, you are considered to have accepted such modifications. We advise revisiting this Privacy Policy regularly for updates.

How to Contact Us

If you have questions about this Privacy Policy, please email us at privacy@mamasimba.com.

PAYMENT METHODS

PAYMENT METHODS

Credit / Debit Cards

Offline Payments

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